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The rapid advancement of technology means that never-before-seen jobs and services are constantly being created in order to accommodate the corresponding growing demand. Likewise, while consulting firms themselves aren’t exactly a new concept, as business evolves, there’s become a need for more nuanced and field-specific types of consulting. Information technology (IT) consulting might be a relatively recent career that’s emerged in the mainstream, but that doesn’t mean it isn’t necessary or valuable. 

Not sure if your business needs to bring in a consultant? Keep reading to find out more about IT consulting and what it can do for your business. 

A Basic Overview of IT Consulting 

Before we get into specific IT consulting services, it might be beneficial to give a quick rundown of the business itself. Like we just said, IT consulting might be the new kid on the block in the world of consulting, but it’s already proved itself to be highly lucrative. In 2019, the IT consulting industry’s total revenue was 484 billion dollars. So, what is IT consulting?

To put it simply, IT consulting is a process by which a team of experts analyzes your business from a technological standpoint in order to identify tools that could help you maximize your profits and increase your productivity. 

types of consulting

An IT consultant will work with you to advise and support your business. Basically, you identify a goal, and they help you to achieve it. Image courtesy of MassMedia Group

While IT consulting comes in many shapes and forms, these are some of the major categories that it can be broken down into: 

  • Systems integration — With so many moving parts in your business, it can be difficult to convert individual tools into a cohesive network. But what good is technology if it’s making your life harder instead of easier? An IT consultant can help you to integrate different kinds of software and other web-based tools so that they all work together seamlessly. 
  • Roadmapping, design, and architecture — Whether you’re just starting out or are in desperate need of an update, IT consulting can prevent building your dream tech-system from becoming a nightmare. This means smarter investing, smoother conversion, and faster results. 
  • Software management — The availability of so many different types of business software is both a blessing and a curse. Sure, the right software can make your life a lot easier, but how do you know which brand will work best for your business? Plus, understanding how a certain software works isn’t always as intuitive as providers lead you to believe it will be. This is where an IT consultant comes in. They can offer you hands-on guidance and instruction for managing all kinds of software and online tools. 
  • Data analytics — If you’re not sure what you need to optimize your business, IT consulting is a sure-fire way to find out. An IT consultant can analyze your company’s data to determine what technology services you can introduce to your business model to boost your sales and capitalize on your business’s potential. 
  • Cybersecurity — While there are many advantages that come with technology, there are also a lot of risks. You don’t want to wait until it’s too late to consult an IT professional about how to best protect your business. Being proactive about your company’s cybersecurity is the most effective way to avoid a breach in your system. 

The Benefits of Hiring an IT Consultant 

Even if you’re a wiz when it comes to technology, the tech world moves so quickly that it’s nearly impossible to stay up-to-date on the latest innovations—unless doing so is literally part of your job description. Not only can an IT consultant solve existing issues at your company, but they can also introduce you to tools that will remedy problems that you didn’t even realize were fixable. Here are some of the areas in which IT consulting can improve your business

Better Customer Service

Having the right technology can bring your business’s customer service to a new level. While face-to-face communication certainly has its place in providing great customer service, most customers today expect to have their needs met immediately, regardless of time or place. Automation and online tools can help your business to fill the gaps in a way that human employees can’t. 

woman using computer

A customer support chatbot is just one of the online tools that you can use to improve your customers’ experience with your business. Image courtesy of Pixabay

Greater Efficiency

From time-consuming administrative work to slow, outdated tech, there are a lot of ways in which you can use new technology to promote efficiency in the workplace. By installing and implementing business software and programs, you can ensure that your valuable human resources are being used for substantial projects that are worth spending time on, rather than wasting hours on tasks that simply need to get done to keep the business running. 

Security and Protection

As we said before, it’s crucial to be aware of weak spots in your company’s cybersecurity so that you can address them as soon as possible. This involves everything from protecting your data from hackers to stopping malware before it can do any damage. You might think that if you haven’t had any problems yet, then your security is as good as it needs to be—but truth be told, that probably isn’t the case. 

What Does This All Translate To? Higher Profits. 

Now, we’ve only briefly outlined a few of the ways that IT consulting can benefit your business, but as you can see, it’s a field that comes with a lot of versatility and a wide range of applicability. Improving in areas like customer service and overall efficiency translates to higher profits for your business in the long run. Upgrading your IT system and solidifying its foundation can also mean avoiding future diasters like compromised confidential information and loss of data. See the improvements for yourself—as well as what you’ve been missing out on—when you bring in an IT consultant today